Shipping Policy

At relaxed-christmas.com, we are committed to providing a reliable and transparent shipping experience for all customers. This Shipping Policy outlines how orders are processed, prepared, and delivered, as well as important considerations related to shipping Christmas-themed products such as candles, Christmas trees, indoor and outdoor décor, lights, ornaments, wreaths, garlands, and related seasonal items. By placing an order on our website, you acknowledge and agree to the terms described in this policy.

Order Processing

All orders placed on relaxed-christmas.com are subject to verification and acceptance before shipment. Once an order is successfully placed, it enters our processing workflow, during which items are carefully reviewed, prepared, and packaged to ensure they meet our quality standards. Orders may be processed in multiple shipments depending on product type, availability, packaging requirements, or logistical considerations. This is particularly relevant for orders that include a mix of fragile décor, artificial trees, lighting products, or oversized seasonal decorations.

During peak holiday periods or promotional events, order processing volumes may increase. While we make every effort to maintain consistent service levels, processing sequences may vary based on operational demand, inventory location, and product handling requirements.

Shipping Methods and Carriers

relaxed-christmas.com works with established logistics partners to deliver orders efficiently and securely. Shipping methods are selected based on factors such as product size, weight, fragility, and destination region. Certain items—such as candles, glass ornaments, lighting sets, or tree toppers—may require specialized packaging or handling to reduce the risk of damage during transit.

For larger items, including artificial Christmas trees, outdoor décor, or bundled seasonal displays, alternative shipping arrangements may be used to accommodate size and safety requirements. These arrangements are designed to ensure that products arrive in appropriate condition while complying with carrier handling standards.

Packaging Standards

We take product protection seriously. All items are packaged using materials intended to safeguard them throughout the shipping process. Fragile products may include additional protective layers, while larger or heavier items may be reinforced to minimize movement during transit. Our packaging approach balances durability with responsible material use, taking into account both product safety and environmental considerations.

Please note that packaging may vary depending on the item or supplier. Decorative packaging used for retail display may differ from shipping packaging, which is optimized for transport safety.

Delivery and Transfer of Responsibility

Once an order has been shipped, responsibility for the package transfers according to applicable shipping and commercial practices. Customers are encouraged to monitor their deliveries and ensure that someone is available to receive the package when appropriate. Delivery conditions such as weather, carrier routing, or local access limitations may affect the final handoff.

If an order is marked as delivered by the carrier but cannot be located, customers should promptly follow the carrier’s standard inquiry procedures. relaxed-christmas.com may assist by providing relevant shipment information, subject to applicable terms.

International and Regional Considerations

Depending on the destination, shipments may be subject to local regulations, inspections, or import requirements. Customers are responsible for ensuring that ordered products comply with local standards, restrictions, or seasonal regulations applicable in their region. Decorative items, lighting products, and candles may be regulated differently across jurisdictions.

Customs processes and regional handling practices are outside the direct control of relaxed-christmas.com, and shipment progression may be influenced by these external factors.

Address Accuracy and Delivery Issues

Customers are responsible for providing complete and accurate shipping information at the time of purchase. Incorrect or incomplete details may result in delays, redirection, or unsuccessful delivery. relaxed-christmas.com is not responsible for issues arising from inaccurate shipping information provided by the customer.

In cases where a shipment cannot be completed as originally intended, additional handling steps may be required to resolve the delivery.

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in operational practices, logistics partnerships, or regulatory requirements. The version published on relaxed-christmas.com at the time of order placement will apply to that order unless otherwise required by law.