Return Policy

At relaxed-christmas.com, customer satisfaction is a core principle of our brand. We specialize in creating a warm, festive atmosphere through carefully selected products such as candles, Christmas trees, indoor décor, lighting, ornaments, tree toppers, outdoor décor, wreaths, and garlands. We understand that, on occasion, a product may not fully meet expectations. This Return Policy is designed to explain the general conditions under which returns may be accepted and how such requests are handled, ensuring a transparent and fair experience for all customers.

General Return Eligibility

Products purchased from our website may be eligible for return when they meet certain conditions. Items must be in their original condition, unused, unaltered, and complete with all original components. This includes packaging, labels, protective materials, and any accessories that were included at the time of purchase. Products that show signs of use, damage, modification, or incomplete packaging may not qualify for return consideration.

Seasonal and decorative products, including but not limited to candles, ornaments, wreaths, garlands, lights, and artificial Christmas trees, are often delicate by nature. For this reason, customers are encouraged to inspect all items carefully upon receipt and handle them with appropriate care prior to installation or display.

Non-Returnable Items

Certain categories of items may not be eligible for return due to hygiene, safety, or product integrity considerations. This may include products that have been assembled, installed, customized, or otherwise altered after delivery. Items that are damaged due to improper handling, exposure to unsuitable environments, or misuse are generally not considered returnable.

Additionally, items sold as final sale, clearance, or promotional bundles may be excluded from return eligibility unless otherwise stated at the time of purchase.

Condition Assessment

All return requests are subject to inspection and evaluation. Once a returned item is received, it will be reviewed to confirm that it complies with the eligibility criteria outlined in this policy. Approval of a return does not imply automatic acceptance of future returns and is assessed on a case-by-case basis.

If a returned product does not meet the required conditions, it may not be accepted, and no further action will be taken regarding that item.

Damaged or Incorrect Items

If an item arrives damaged or differs materially from what was ordered, customers may request a return or replacement. To ensure accurate resolution, supporting information such as order details and evidence of the issue may be required. This process allows us to maintain quality standards and continuously improve our packaging and fulfillment practices.

Damage caused after delivery, including damage resulting from installation, storage, or environmental exposure, is not considered a delivery-related issue.

Return Authorization Process

Before returning any product, customers must initiate a return request through the appropriate channel provided on our website. Unauthorized returns may not be processed. Once a return request is reviewed and approved, further instructions will be provided regarding the next steps in the return process.

Returns submitted without prior authorization or not following the provided instructions may be declined.

Refund Method

Approved returns are generally processed back to the original form of payment used for the purchase. The completion of a return review confirms only that the returned product meets eligibility requirements and does not constitute an admission of fault or defect.

Policy Modifications

relaxed-christmas.com reserves the right to interpret, modify, or update this Return Policy at any time without prior notice. Any changes will apply to orders placed after the updated policy is published on the website. Customers are encouraged to review the Return Policy periodically to remain informed of current terms.

Final Notes

This Return Policy is intended to provide general guidance and does not override applicable consumer protection laws. Where local regulations provide additional rights, those rights remain unaffected.

By making a purchase on relaxed-christmas.com, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Return Policy